Welcome to our support center
Transactions
Why am I seeing SHQ* on my bank statement
Why am I seeing SHQ* on my bank statement
Settlement of funds into your bank account
Settlement of funds into your bank account
Exporting Transaction Records
Exporting Transaction Records
Transaction Fees Explained
Transaction Fees Explained
Exporting Settlement Records
Exporting Settlement Records
Chargebacks
Chargebacks
Settlement Disputes
Settlement Disputes
Post Payment Redirection
Post Payment Redirection
What are the transaction fees?
What are the transaction fees?
Refunds
Refunds
Which cards can I accept with CyberCom Pay?
Which cards can I accept with CyberCom Pay?
Can I accept EFTPOS cards with CyberCom Pay?
Can I accept EFTPOS cards with CyberCom Pay?
When will my funds get settled into my bank account?
When will my funds get settled into my bank account?
How long do I need to wait until the money is my account?
How long do I need to wait until the money is my account?
Is there anything the merchant needs to use the product? GST registered or just a merchant account?
Is there anything the merchant needs to use the product? GST registered or just a merchant account?